Asterisk Pulse — Live Call Center Monitoring Dashboard
Monitor agents, queues, calls, recordings and daily call center performance through a clean dashboard built for Asterisk-based environments.
ASTERISK PULSE
Why Call Centers Need Asterisk Pulse
Call centers often struggle with limited visibility over live agent activity, queue performance, answered calls, unanswered calls, recordings and daily agent productivity. Asterisk Pulse brings these operational insights into a clear, purpose-built dashboard for Asterisk-based environments. It connects to your Asterisk system using AMI and CDR data sources, giving supervisors real-time visibility without needing to log directly into the PBX. Configuration depends on your Asterisk server, network and queue_log setup.
Everything Included in This Service
A focused set of deliverables and execution pillars that make this service effective for your business.
Live Agent Monitoring
Real-time view of all agents — available, busy, paused or offline — with live call durations.
Extension Status Tracking
All extensions tracked with current status and activity indicators.
Queue Monitoring
Queue depth, active callers and agent distribution tracked continuously.
Active Caller Visibility
See who is currently on a call and which queue or extension they are using.
Answered Call Tracking
All answered calls logged with agent, duration, queue and timestamp.
Unanswered Call Tracking
Missed and abandoned calls tracked separately for easy follow-up and reporting.
Agent-Wise Reporting
Per-agent performance summary including total calls, talk time and availability.
Call Recording Access
Access to call recordings directly from the dashboard for review and quality checks.
Daily KPI Dashboard
Daily summary of answered vs unanswered, average talk time, agent occupancy and queue stats.
Asterisk AMI Integration
Live data pulled from Asterisk Manager Interface for real-time monitoring.
CDR-Based Reporting
Call Detail Records used for historical reporting, agent summaries and daily logs.
SLA Support Options
Optional SLA support for dashboard configuration, updates and ongoing maintenance.
How Asterisk Pulse Is Set Up
A structured process from Asterisk environment review to live dashboard activation and reporting.
Assess
Review your Asterisk environment, AMI settings, queues and extensions.
Connect
Connect AMI and CDR data sources to the Asterisk Pulse dashboard.
Configure
Configure extensions, queues and reporting rules in the dashboard.
Monitor
Live agent activity and queue status begin showing on the dashboard.
Track
Answered and unanswered calls tracked with agent-wise breakdowns.
Support
Recording access and reports active with ongoing SLA support available.
What Your Business Gains
Practical, real-world outcomes that directly impact your brand's growth and market position.
Better Call Center Visibility
Supervisors can see the entire call center in real time without logging into the PBX.
Faster Supervision
Issues like idle agents or long queue wait times are visible immediately, not hours later.
Improved Agent Tracking
Agent-level data shows exactly how each person is performing throughout the day.
Better Queue Understanding
Queue depth, active calls and wait times visible at a glance for faster decision making.
Easier Performance Review
Daily summaries and per-agent reports make performance reviews straightforward.
Improved Accountability
Visibility into answered vs unanswered calls supports team accountability and coaching.
What You Actually Receive
Concrete outputs and files you can use, measure and build on — not just hours worked.
Related Call Center Technology Services
Combine services for a more complete strategy that drives compounding results.
Frequently Asked Questions
Answers to the most common questions about this service.
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