Asterisk Pulse — Live Call Center Monitoring Dashboard
Monitor agents, queues, calls, recordings and daily call center performance through a clean dashboard built for Asterisk-based environments.
✓Built by MADALYTECH for practical business operations
Asterisk Pulse
THE PROBLEM
Call Centers Often Operate Without Clear Visibility
Limited visibility into live agent activity, queue performance and daily productivity forces supervisors to rely on guesswork. Asterisk Pulse brings these operational insights into a clear, real-time dashboard.
Supervisors have no live view of which agents are active, on call or idle
Queue wait times and abandonment rates are not tracked in real time
Unanswered calls go unnoticed, impacting customer experience
Call recordings are difficult to locate and review
Agent performance reviews depend on manual data collection
Daily productivity reports require significant time to compile
SOLUTION OVERVIEW
Complete Operational Visibility for Asterisk-Based Call Centers
Asterisk Pulse is a live monitoring and reporting dashboard built for call centers running on Asterisk-based environments. It connects to your Asterisk setup via AMI for live data and CDR for historical reports — giving supervisors and managers the operational visibility they need. Configuration depends on server and PBX setup.
Live Agent Status
Queue Monitoring
Active Call View
Unanswered Call Tracking
Recording Access
Agent-Wise Reports
CDR Integration
Daily KPI Dashboard
Live Monitoring & Reporting Features
Core capabilities built to handle real business needs with practical, easy-to-use workflows.
Live Agent Monitoring
Real-time view of all agents — active, on call, idle or away — at a glance.
Extension Status Tracking
Monitor the current status of each extension in your Asterisk environment.
Queue Monitoring
Track live queue depth, waiting callers and agent assignments per queue.
Active Caller Visibility
See who is currently on a call, their duration and the queue they entered through.
Answered Call Tracking
View answered calls by agent and queue for daily performance review.
Unanswered Call Tracking
Identify missed and unanswered calls to follow up and improve service quality.
Agent-Wise Reporting
Individual agent performance reports including calls handled, talk time and activity.
Recording Access
Access call recordings directly through the dashboard for review and quality checks.
Daily Performance Overview
Consolidated daily summary of call center activity, team output and key metrics.
Talk Time Visibility
Average and total talk time per agent and per queue for productivity tracking.
Asterisk AMI Integration
Live data sourced through Asterisk AMI for real-time monitoring accuracy.
CDR-Based Reporting
Historical call detail records used for in-depth performance and trend analysis.
Built for These Operations
Designed for teams and organizations that need structured, efficient operational systems.
Call Centers
Operations running on Asterisk-based infrastructure needing live supervisor visibility.
Customer Support Teams
Support departments that need to monitor agent availability and queue health.
Sales Teams
Outbound and inbound sales teams using Asterisk queues and extensions.
Lead Generation Teams
Dialing teams that need productivity tracking and call monitoring.
Asterisk PBX Users
Businesses running Asterisk, Elastix or compatible PBX environments.
Operations Managers
Managers who need daily performance summaries and team accountability data.
Queue-Based Operations
Any team using Asterisk queues for routing calls to agent groups.
Support Departments
Internal support teams that need live monitoring and reporting visibility.
From Connection to Live Operations
A practical path designed to get your team up and running efficiently.
Connect Asterisk Environment
The system connects to your Asterisk server via AMI for live data and CDR for historical records. Configuration depends on your server and PBX setup.
Configure Extensions & Queues
Define which extensions, queues and agents to monitor. Set reporting rules and performance parameters.
Monitor Agents & Live Activity
Supervisors get a real-time dashboard view of agent status, active calls and queue depth.
Track Answered & Unanswered Calls
Monitor which calls are being answered and which are going unanswered for immediate follow-up.
Review Recordings & Reports
Access call recordings and daily reports to evaluate agent performance and service quality.
Improve Team Performance
Use daily KPIs and reports to identify patterns, address issues and improve overall call center operations.
Operational Gains for Your Call Center
Practical, measurable improvements across operations, visibility and team productivity.
Better Visibility
Supervisors can see what's happening in the call center without leaving their desk.
Faster Supervision
Real-time agent and queue data allows faster intervention when performance drops.
Improved Agent Tracking
Individual performance data helps identify high performers and those needing support.
Queue Understanding
Live queue data helps adjust staffing and routing to manage call flow effectively.
Easier Reviews
Daily summary reports make performance reviews faster and more objective.
Quality Control
Recording access supports quality review and training for customer interactions.
Clear Daily Reporting
Consolidated daily reports reduce the time spent compiling operational summaries.
Reduced Manual Checking
Live dashboards replace manual follow-up calls to check agent status and queue health.
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What's Included
All core modules and components delivered as part of this solution.
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Common Questions
Answers to the most common questions about this solution.
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